From the product page, choose the color and size you need.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

Login. If already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Your order can be paid with a credit or debit card. We also accept payments made through PayPal and Western Union.

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Regular: Orders should arrive within 7-10 business days.
Expedited: Orders should arrive within 3-5 business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

You can track your order in three ways:
1. Clicking on the tracking number you’ll receive in an email from us after your order is sent out.
2. Sign in to your account to track your order.
3. Contact us at hello@cociblanket.com if you want customer service to help you with tracking your order.

If you wish to change your shipping address, please contact either our Live Chat or Customer Service team within 15 minutes of placing your order. Our Live Chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable via hello@cociblanket.com

If your request is made out of business hours, your request will be processed the following day, and you will receive confirmation once your shipping address has been changed.

You will need to include your order number, the current shipping address postcode and the full shipping address that you wish to have your parcel shipped to in your message, so that we can service your request as quickly as possible.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

You may return or exchange (for color or size) any item you have purchased through the cociblanket.com website within 15 days after the products are received.
Please refer to our Return & Refund Page for details.

Refunds can take up to 5 working days from the day we receive your return in our warehouse. Once processed, the funds should appear back in your account within 24 – 48 hours, if your order was placed with PayPal this can take up to 7 days.

If you would like to cancel your order, please contact either our Live Chat or Customer Service team within 30 minutes of placing your order. Our Live Chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable via hello@cociblanket.com

For any order cancellation requests whilst we are out of business hours, we will aim to process these within the first 30 minutes of the following working day.

You will receive confirmation once your order has been cancelled.

Our Eshop offers a global service.

No. We are sorry, if you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

No. We are sorry, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of packaging bags or gift boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.