Regular: Orders should arrive within 7-10 business days. FREE*
Expedited: Orders should arrive within 3-5 business days. As low as $6.9

*Please note: we ship all orders from using 3rd party shipping providers. For this reason we have no control over the delivery dates and can’t guarantee that your item will be delivered on or before any specific date. The shipping times provided are estimates only and cannot be guaranteed. In some rare circumstances shipping times can be significantly longer than estimated.

Black Friday, Cyber Monday, Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year).

*Please note: During these times, all delivery times will be affected. We do our best to update shipping times on our website however we can’t guarantee the accuracy of the information. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly! We’ll e-mail you a confirmation when your order has been processed, and also when it has been dispatched for delivery. This way, you can be sure your order is on it’s way, pronto!

To keep on top of your order, we’ll send to you a tracking number for reference. You can follow your order’s journey online if you like!

Tracking information usually needs to be updated after reaching the destination country and completing customs clearance, which takes some time. Sometimes you’ll just receive the delivery, before there’s even any information online. Just in case there’s a problem with your delivery, we suggest you get in touch with the courier first (details below). Get in touch with us if the estimated delivery time has elapsed.

At Cociblanket.com , we ship international packages DDU (duties and taxes unpaid). This means that international customers may be responsible for paying inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may then be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Cociblanket NOT responsible for any duties and taxes. The customs fee is not part of the shipping fee. Shipping is charged by the courier, and customs is charged by the local government.

We want to make sure you receive your order, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.

If you make a mistake, or things change, write to us immediately at hello@cociblanket.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won’t be responsible for the lost that caused by your authorization to leave the parcel in front of the door, courtyard and any places else.

Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers at the numbers provided above. You should also just double check that the address you provided to us was correct.

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

If you would like to cancel your order, please contact either our Live Chat or Customer Service team within 30 minutes of placing your order. Our Live Chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable via hello@cociblanket.com

For any order cancellation requests whilst we are out of business hours, we will aim to process these within the first 30 minutes of the following working day.

You will receive confirmation once your order has been cancelled.

*Please note: Once your order has been shipped, we are unable to cancel the order or make changes to it. Even if you have not received tracking information, your order is in the transport stages.